Refund policy
Return, Exchange & Refund Policy
Last updated: October 2026
At VN Collection, we want you to have a smooth and satisfying shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing an order.
1. Return Policy
VN Collection does not accept returns for refunds due to ordinary customer preference or change-of-mind requests.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so we can review the issue and help with an appropriate resolution.
2. Exchange Policy
We offer exchanges for eligible products, subject to the conditions outlined below.
To qualify for an exchange:
- The product must be unused, unworn, and unwashed.
- Original tags, labels, and packaging must be intact, where applicable.
- You must provide your order number or proof of purchase.
- The exchange request must be submitted within the exchange period specified by VN Collection.
Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for an exchange, except where a remedy is required by applicable law.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, where relevant.
Our team will review your request and guide you through the next steps. Any resolution will be handled in accordance with applicable law.
4. How to Request an Exchange
To request an exchange:
- Contact us through the Contact Us page on our website.
- Share your order number and the reason for the exchange.
- Provide photographs if the product is damaged, defective, or incorrect.
- Wait for our team to review your request and provide exchange instructions.
Please do not send products back before receiving instructions from our team.
5. Exchange Shipping Charges
Any shipping charges associated with an exchange will be communicated before the exchange is processed. For damaged, defective, or incorrect products, shipping costs will be handled in accordance with applicable law.
6. Refund Policy
VN Collection does not offer refunds for ordinary customer preference or change-of-mind requests.
However, if an order is cancelled by VN Collection after payment has been collected, any applicable refund will be processed in accordance with applicable law.
Nothing in this policy limits any consumer rights or remedies available under applicable law. Where a refund or other remedy is legally required, it will be provided accordingly.
7. Contact Us
If you have questions about returns, exchanges, or refunds, please contact VN Collection through the Contact Us page on our website. Please include your order number so we can assist you efficiently.
Thank you for shopping with VN Collection.